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Yang/Alice Cheng, 程杨, أليس تشنغ
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CHINA, HONG KONG, AND TAIWAN, PRACTICE OF PUBLIC RELATIONS IN
YH Huang, Y Cheng
Encyclopedia of public relations, 2013
574*2013
How social media is changing crisis communication strategies: Evidence from the updated literature
Y Cheng
Journal of contingencies and crisis management 26 (1), 58-68, 2018
3062018
How do AI-driven chatbots impact user experience? Examining gratifications, perceived privacy risk, satisfaction, loyalty, and continued use
Y Cheng, H Jiang
Journal of Broadcasting & Electronic Media 64 (4), 592-614, 2020
2512020
Consumer response to fake news about brands on social media: the effects of self-efficacy, media trust, and persuasion knowledge on brand trust
ZF Chen, Y Cheng
Journal of Product & Brand Management 29 (2), 188-198, 2020
2082020
Customer–brand relationship in the era of artificial intelligence: understanding the role of chatbot marketing efforts
Y Cheng, H Jiang
Journal of Product & Brand Management 31 (2), 252-264, 2022
1972022
Social network service use on mobile devices: An examination of gratifications, civic attitudes and civic engagement in China
Y Cheng, J Liang, L Leung
new media & society 17 (7), 1096-1116, 2015
1642015
Looking back, moving forward: A review and reflection of the organization-public relationship (OPR) research
Y Cheng
Public Relations Review 44 (1), 120-130, 2018
1542018
AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior
H Jiang, Y Cheng, J Yang, S Gao
Computers in Human Behavior 134, 107329, 2022
982022
The Influence of Presumed Fake News Influence: Examining Public Support for Corporate Corrective Response, Media Literacy Interventions, and Governmental Regulation
Y Cheng, ZF Chen
Mass Communication and Society, 2020
952020
The third level of agenda setting in contemporary China: Tracking descriptions of moral and national education (MNE) in media coverage and people’s minds
Y Cheng, CM Chan
International journal of Communication 9, 18, 2015
872015
Crisis communication in context: Cultural and political influences underpinning Chinese public relations practice
YHC Huang, F Wu, Y Cheng
Public Relations Review 42 (1), 201-213, 2016
862016
The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China
Y Cheng
Public relations review 46 (1), 101769, 2020
792020
The status of social-mediated crisis communication (SMCC) research: An analysis of published articles in 2002–2014
Y Cheng, G Cameron
Social media and crisis communication, 9-20, 2017
722017
When public relations meets social media: A systematic review of social media related public relations research from 2006 to 2020
Y Wang, Y Cheng, J Sun
Public Relations Review 47 (4), 102081, 2021
712021
Online crisis communication in a post-truth Chinese society: Evidence from interdisciplinary literature
Y Cheng, CJ Lee
Public Relations Review 45 (4), 101826, 2019
642019
AI‐Powered mental health chatbots: Examining users’ motivations, active communicative action and engagement after mass‐shooting disasters
Y Cheng, H Jiang
Journal of Contingencies and Crisis Management 28 (3), 339-354, 2020
602020
The moderating effects of perceived severity on the generational gap in preventive behaviors during the COVID-19 pandemic in the US
Y Luo, Y Cheng, M Sui
International journal of environmental research and public health 18 (4), 2011, 2021
552021
The presumed influence of digital misinformation: examining US public’s support for governmental restrictions versus corrective action in the COVID-19 pandemic
Y Cheng, Y Luo
Online Information Review 45 (4), 834-852, 2020
552020
The third-level agenda-setting study: an examination of media, implicit, and explicit public agendas in China
Y Cheng
Asian journal of communication 26 (4), 319-332, 2016
532016
Social media influencers in CSR endorsement: The effect of consumer mimicry on CSR behaviors and consumer relationships
Y Cheng, YRR Chen, CJF Hung-Baesecke
Social Science Computer Review 39 (4), 744-761, 2021
522021
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