| A reexamination of the determinants of consumer satisfaction RA Spreng, SB MacKenzie, RW Olshavsky Journal of marketing 60 (3), 15-32, 1996 | 3925 | 1996 |
| A reexamination of the determinants of consumer satisfaction RA Spreng, SB MacKenzie, RW Olshavsky Journal of marketing 60 (3), 15-32, 1996 | 3925 | 1996 |
| An empirical examination of a model of perceived service quality and satisfaction RA Spreng, RD Mackoy Journal of retailing 72 (2), 201-214, 1996 | 2485 | 1996 |
| Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination PG Patterson, RA Spreng International Journal of service Industry management 8 (5), 414-434, 1997 | 2326 | 1997 |
| Modeling the determinants of customer satisfaction for business-to-business professional services PG Patterson, LW Johnson, RA Spreng Journal of the academy of marketing science 25, 4-17, 1997 | 1459 | 1997 |
| Service recovery: impact on satisfaction and intentions RA Spreng, GD Harrell, RD Mackoy Journal of Services marketing 9 (1), 15-23, 1995 | 1261 | 1995 |
| A proposed model of external consumer information search JB Schmidt, RA Spreng Journal of the academy of Marketing Science 24, 246-256, 1996 | 1003 | 1996 |
| How does motivation moderate the impact of central and peripheral processing on brand attitudes and intentions? SB MacKenzie, RA Spreng Journal of consumer research 18 (4), 519-529, 1992 | 544 | 1992 |
| A desires congruency model of consumer satisfaction RA Spreng, RW Olshavsky Journal of the Academy of Marketing Science 21, 169-177, 1993 | 511 | 1993 |
| A cross‐cultural assessment of the satisfaction formation process RA Spreng, J Chiou European journal of marketing 36 (7/8), 829-839, 2002 | 257 | 2002 |
| An empirical assessment of the SERVQUAL scale and the relationship between service quality and satisfaction RA Spreng, AK Singh Enhancing knowledge development in marketing 4 (1), 1-6, 1993 | 248 | 1993 |
| An exploratory study of the innovation evaluation process RW Olshavsky, RA Spreng Journal of product innovation management 13 (6), 512-529, 1996 | 226 | 1996 |
| The impact of perceived value on consumer satisfaction RA Spreng, AL Dixon, RW Olshavsky Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 6 …, 1993 | 198 | 1993 |
| A test of alternative measures of disconfirmation RA Spreng, TJ Page Jr Decision sciences 34 (1), 31-62, 2003 | 169 | 2003 |
| The impact of confidence in expectations on consumer satisfaction RA Spreng, TJ Page Jr Psychology & Marketing 18 (11), 1187-1204, 2001 | 165 | 2001 |
| Difference scores versus direct effects in service quality measurement TJ Page Jr, RA Spreng Journal of service research 4 (3), 184-192, 2002 | 144 | 2002 |
| A desires-as-standard model of consumer satisfaction: Implications for measuring satisfaction RA Spreng, RW Olshavsky Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 5 …, 1992 | 111 | 1992 |
| Cross-national development and validation of an international business measurement scale: the COISCALE GA Knight, RA Spreng, A Yaprak International Business Review 12 (5), 581-599, 2003 | 108 | 2003 |
| Service quality and satisfaction in business‐to‐business services RA Spreng, L Hui Shi, TJ Page Journal of Business & Industrial Marketing 24 (8), 537-548, 2009 | 103 | 2009 |
| A" desires as standard" model of consumer satisfaction RW Olshavsky, RA Spreng Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 2 …, 1989 | 86 | 1989 |
