Consumer ADR in Europe C Hodges Zeitschrift für Konfliktmanagement 15 (6), 195-197, 2012 | 157 | 2012 |
Routledge handbook of socio-legal theory and methods N Creutzfeldt, M Mason, K McConnachie Routledge, 2020 | 52 | 2020 |
Dispute resolution outside of courts: procedural justice and decision acceptance among users of ombuds services in the UK N Creutzfeldt, B Bradford Law & Society Review 50 (4), 985-1016, 2016 | 39 | 2016 |
Ombudsmen and ADR: a comparative study of informal justice in Europe N Creutzfeldt Palgrave Macmillan, 2018 | 29 | 2018 |
Introduction: exploring the comparative in socio-legal studies N Creutzfeldt, A Kubal, F Pirie International Journal of Law in Context 12 (4), 377-389, 2016 | 26 | 2016 |
The social and local dimensions of governance of energy poverty: Adaptive responses to state remoteness N Creutzfeldt, C Gill, R McPherson, M Cornelis Journal of Consumer Policy 43, 635-658, 2020 | 23 | 2020 |
How important is procedural justice for consumer dispute resolution? A case study of an ombudsman model for European consumers N Creutzfeldt Journal of Consumer Policy 37 (4), 527-546, 2014 | 23 | 2014 |
The origins and evolution of consumer dispute resolution systems in Europe N Creutzfeldt Resolving Mass Disputes, 223-246, 2013 | 19* | 2013 |
The ‘Ombuds Watchers’ Collective Dissent and Legal Protest Among Users of Public Services Ombuds C Gill, N Creutzfeldt Social & legal studies 27 (3), 367-388, 2018 | 18 | 2018 |
The ‘Ombuds Watchers’ Collective Dissent and Legal Protest Among Users of Public Services Ombuds C Gill, N Creutzfeldt Social & legal studies 27 (3), 367-388, 2018 | 18 | 2018 |
What do we expect from an ombudsman? Narratives of everyday engagement with the informal justice system in Germany and the UK N Creutzfeldt International journal of law in context 12 (4), 437-452, 2016 | 18 | 2016 |
What do we expect from an ombudsman? Narratives of everyday engagement with the informal justice system in Germany and the UK N Creutzfeldt International journal of law in context 12 (4), 437-452, 2016 | 18 | 2016 |
Implementing the EU consumer ADR directive C Hodges, N Creutzfeldt The Foundation for Law, Justice and Society, 2013 | 18 | 2013 |
The “Ombuds Watchers”: Collective Dissent and Legal Protest among Users of Public Services Ombuds’(2018) C Gill, N Creutzfeldt Social & Legal Studies 27, 367, 0 | 15 | |
Procedural justice in alternative dispute resolution: Fairness judgments among users of financial ombudsman services in Germany and the United Kingdom B Bradford, N Creutzfeldt Journal of European Consumer and Market Law 7 (5), 2018 | 14 | 2018 |
Social welfare [law] advice provision during the pandemic in England and Wales: a conceptual framework N Creutzfeldt, D Sechi Journal of Social Welfare and Family Law 43 (2), 153-174, 2021 | 13 | 2021 |
Implementation of the consumer ADR directive N Creutzfeldt J. Eur. Consumer & Mkt. L. 5, 169, 2016 | 13 | 2016 |
Alternative dispute resolution for consumers N Creutzfeldt Sellier, 2014 | 12 | 2014 |
Trusting the middle-man: Impact and legitimacy of ombudsmen in Europe N Creutzfeldt Westminster Law School, University of Westminster, 2016 | 11 | 2016 |
A voice for change? Trust relationships between ombudsmen, individuals and public service providers N Creutzfeldt Journal of Social Welfare and Family Law 38 (4), 460-479, 2016 | 10 | 2016 |