Axel Kieninger
Cited by
Cited by
Simulation-Based Quantification of Business Impacts Caused by Service Incidents
A Kieninger, F Berghoff, H Fromm, G Satzger
Exploring Services Science, 170-185, 2013
The economics of service level engineering
A Kieninger, J Westernhagen, G Satzger
System Sciences (HICSS), 2011 44th Hawaii International Conference on, 1-10, 2011
Service Level Management-Challenges and their Relevance from the Customers' Point of View.
P Unterharnscheidt, A Kieninger
Americas Conference on Information Systems, Paper 540, 2010
Towards service level engineering for IT services: defining IT services from a line of business perspective
A Kieninger, D Baltadzhiev, B Schmitz, G Satzger
SRII Global Conference (SRII), 2011 Annual, 759-766, 2011
Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers.
A Kieninger, D Straeten, SO Kimbrough, B Schmitz, G Satzger
11th International Conference on Wirtschaftsinformatik 2, 1015–1029, 2013
Retained Organizations in IT Outsourcing
M Goldberg, A Kieninger, G Satzger, H Fromm
Business & Information Systems Engineering, 1-14, 2016
A Capability Framework for IT Service Integration and Management in Multi-Sourcing
M Goldberg, G Satzger, A Kieninger
European Conference on Information Systems (ECIS), Paper 58, 2015
Transition and Delivery Challenges of Retained Organizations in IT Outsourcing
M Goldberg, A Kieninger, G Satzger, H Fromm
Exploring Services Science, 56-71, 2014
Organizational Models for the Multi-sourcing Service Integration and Management Function
M Goldberg, A Kieninger, H Fromm
Business Informatics (CBI), 2014 IEEE 16th Conference on 2, 101-107, 2014
Business cost budgets: A methodology to incorporate business impact into service level agreements
A Kieninger, G Satzger, D Straeten, B Schmitz, D Baltadzhiev
International Journal of Service Science, Management, Engineering, and …, 2012
Auf dem Weg zu einer Service Science - Perspektiven, Forschungsthemen und Handlungsempfehlungen aus der Sicht einer interdisziplinären Arbeitsgruppe
G Satzger, W Ganz, R Beck, M Benkenstein, M Bichler, B Bienzeisler, ...
Co-creation of value in IT service processes using semantic mediawiki
R Schmidt, F Dengler, A Kieninger
Business Process Management Workshops, 255-265, 2010
Risk-Reward Sharing in IT Service Contracts-A Service System View
G Satzger, A Kieninger
System Sciences (HICSS), 2011 44th Hawaii International Conference on, 1-8, 2011
DYNSEA—A dynamic service-oriented Enterprise Architecture based on SD-logic
R Schmidt, A Kieninger
Enterprise Distributed Object Computing Conference Workshops, 2009. EDOCW …, 2009
Meta-Services–Towards Symmetric Service-Oriented Business Ecosystems
R Schmidt, A Kieninger, R Fischer, C Zirpins
Proceedings Second International Workshop on Enabling Service Business …, 2009
Towards a Framework of Influence Factors for Value Co-creation in Service Systems
P Hottum, A Kieninger, P Brinkhoff
Exploring Services Science, 1-11, 2015
Towards the Consideration of Performance Risks for the Design of Service Offers
B Schmitz, A Kieninger, G Satzger, H Fromm
Exploring Services Science, 108-123, 2014
Service Research
J Cardoso, B Schmitz, A Kieninger
Fundamentals of Service Systems, 343-377, 2015
Incorporating Business Impact into Service Offers – A Procedure to Select Cost-Optimal Service Contracts
A Kieninger, B Schmitz, D Straeten, G Satzger
18th Americas Conference on Information Systems, 2012
Cost-Optimal Service Selection Based on Incident Patterns - A Service Level Engineering Approach
A Kieninger
Repository KITopen, 2015
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