| Innovation behavior in the hotel industry F Orfila-Sintes, J Mattsson Omega 37 (2), 380-394, 2009 | 659 | 2009 |
| Understanding current and future issues in collaborative consumption: A four-stage Delphi study SJ Barnes, J Mattsson Technological Forecasting and Social Change 104, 200-211, 2016 | 578 | 2016 |
| Customer satisfaction during the service delivery process PJ Danaher, J Mattsson European journal of Marketing 28 (5), 5-16, 1994 | 509 | 1994 |
| Destination brand experience and visitor behavior: Testing a scale in the tourism context SJ Barnes, J Mattsson, F Sørensen Annals of Tourism Research 48, 121-139, 2014 | 466 | 2014 |
| An analysis of international business-to-business relationships based on the Commitment–Trust theory M Friman, T Gärling, B Millett, J Mattsson, R Johnston Industrial marketing management 31 (5), 403-409, 2002 | 415 | 2002 |
| A service quality model based on an ideal value standard J Mattsson International Journal of Service Industry Management 3 (3), 0-0, 1992 | 360 | 1992 |
| Understanding collaborative consumption: Test of a theoretical model SJ Barnes, J Mattsson Technological Forecasting and Social Change 118, 281-292, 2017 | 328 | 2017 |
| An empirical assessment of customer satisfaction in tourism DD Chadee, J Mattsson Service Industries Journal 16 (3), 305-320, 1996 | 326 | 1996 |
| Analysis, planning, improvisation and control in the development ofnew services B Edvardsson, L Haglund, J Mattsson International journal of service industry management 6 (2), 24-35, 1995 | 309 | 1995 |
| Remembered experiences and revisit intentions: A longitudinal study of safari park visitors SJ Barnes, J Mattsson, F Sørensen Tourism Management 57, 286-294, 2016 | 244 | 2016 |
| Impact of customer preconsumption mood on the evaluation of employee behavior in service encounters V Liljander, J Mattsson Psychology & Marketing 19 (10), 837-860, 2002 | 212 | 2002 |
| Innovation systems in tourism: The roles of attractors and scene‐takers J Mattsson, J Sundbo, C Fussing‐Jensen Industry and innovation 12 (3), 357-381, 2005 | 188 | 2005 |
| Employee behavior, feelings of warmth and customer perception in service encounters J Lemmink, J Mattsson International Journal of Retail & Distribution Management 30 (1), 18-33, 2002 | 182 | 2002 |
| Affective consumer responses in service encounters: The emotional content in narratives of critical incidents W Van Dolen, J Lemmink, J Mattsson, I Rhoen Journal of Economic Psychology 22 (3), 359-376, 2001 | 172 | 2001 |
| Relationships, the role of individuals and knowledge flows in the internationalisation of service firms V Lindsay, D Chadee, J Mattsson, R Johnston, B Millett International Journal of Service Industry Management 14 (1), 7-35, 2003 | 168 | 2003 |
| Experimental methods in innovation research F Sørensen, J Mattsson, J Sundbo Research policy 39 (3), 313-322, 2010 | 167 | 2010 |
| Cumulative encounter satisfaction in the hotel conference process PJ Danaher, J Mattsson International Journal of Service Industry Management 5 (4), 69-80, 1994 | 163 | 1994 |
| Destination development through entrepreneurship: a comparison of two cases N Johns, J Mattsson Tourism management 26 (4), 605-616, 2005 | 156 | 2005 |
| Brand value in virtual worlds: an axiological approach. S Barnes, J Mattsson Journal of Electronic Commerce Research 9 (3), 2008 | 148 | 2008 |
| A comparison of service delivery processes of different complexity PJ Danaher, J Mattsson International Journal of Service Industry Management 9 (1), 48-63, 1998 | 130 | 1998 |
