‪Elizabeth Han‬ - ‪Google 學術搜尋‬

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	全部	自 2019 年
引文	48	48
H 指數	2	2
i10 指數	1	1

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26

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2022202320242 19 25

Elizabeth Han

Elizabeth Han

Assistant Professor of Information Systems, McGill University

在 mcgill.ca 的電子郵件地址已通過驗證


標題按引用次數排序按年份排序按標題排序	引用次數引用次數	年份
Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service? E Han, D Yin, H Zhang Information Systems Research, 2022	40	2022
Interruptions during a service encounter: Dealing with imperfect chatbots E Han, D Yin, H Zhang	6	2021
Chatbot Empathy in Customer Service: When It Works and When It Backfires E Han, D Yin, H Zhang	2	2022
The Promise and the Peril of Equipping Service Chatbots with Emotions and Choices E Han Georgia Institute of Technology, 2022		2022
Implementing Choices in Chatbot-initiated Service Interactions: Helpful or Harmful? E Han, DD Yin, H Zhang		2022
Engagement in Interactive Social Media Campaigns: Joint Effects of Social Cause and Monetary Reward E Han, S Bond, H Zhang ACR North American Advances, 2021		2021

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