| Customer journeys: a systematic literature review A Følstad, K Kvale Journal of service theory and practice 28 (2), 196-227, 2018 | 535 | 2018 |
| Improving service quality through customer journey analysis R Halvorsrud, K Kvale, A Følstad Journal of service theory and practice 26 (6), 840-867, 2016 | 402 | 2016 |
| EUROM-a spoken language resource for the EU D Chan, A Fourcin, D Gibbon, B Granstrom, M Huckvale, G Kokkinakis, ... Proceedings of the 4th European Conference on Speech Communication and …, 1995 | 198 | 1995 |
| Organizational transformation through service design: The institutional logics perspective S Kurtmollaiev, A Fjuk, PE Pedersen, S Clatworthy, K Kvale Journal of Service Research 21 (1), 59-74, 2018 | 165 | 2018 |
| Developing managerial dynamic capabilities: A quasi-experimental field study of the effects of design thinking training S Kurtmollaiev, P Pedersen, A Fjuk, K Kvale Academy of Management Learning & Education 17 (2), 184-202, 2018 | 95 | 2018 |
| Improving conversations: lessons learnt from manual analysis of chatbot dialogues K Kvale, OA Sell, S Hodnebrog, A Følstad International workshop on chatbot research and design, 187-200, 2019 | 72 | 2019 |
| Segmentation and labelling of speech. K Kvale | 43 | 1995 |
| Customer journey measures-State of the art research and best practices A Følstad, K Kvale, R Halvorsrud | 38 | 2013 |
| Understanding the user experience of customer service chatbots: what can we learn from customer satisfaction surveys? K Kvale, E Freddi, S Hodnebrog, OA Sell, A Følstad International Workshop on Chatbot Research and Design, 205-218, 2020 | 37 | 2020 |
| Automatic alignment of phonemic labels with continuous speech. T Svendsen, K Kvale ICSLP, 997-1000, 1990 | 30 | 1990 |
| Speech centric multimodal interfaces for mobile communication systems K Kvale, N Warakagoda, JE Knudsen Telektronikk 99 (2), 104-118, 2003 | 27 | 2003 |
| The MUST guide to Paris: Implementation and expert evaluation of a multimodal tourist guide to Paris LS Almeida, I Amdal, N Beires, M Boualem, LWJ Boves, EA den Os, ... Kloster Irsee (Germany):[Sn], 2002 | 26 | 2002 |
| Customer journeys: Involving customers and internal resources in the design and management of services A Følstad, K Kvale, R Halvorsrud ServDes. 2014 Service Future; Proceedings of the fourth Service Design and …, 2014 | 24 | 2014 |
| Applying transactional NPS for customer journey insight: Case experiences and lessons learned A Følstad, K Kvale Services Marketing Quarterly 39 (3), 208-224, 2018 | 20 | 2018 |
| Implementing and evaluating a multimodal and multilingual tourist guide LS Almeida, I Amdal, N Beires, M Boualem, LWJ Boves, EA den Os, ... Copenhagen:[sn], 2002 | 17 | 2002 |
| Strengthening customer relationships through customer journey analysis R Halvorsrud, K Kvale Innovating for trust, 183-200, 2017 | 16 | 2017 |
| Manual segmentation and labelling of continuous speech K Kvale, AK Foldvik Phonetics and Phonology of Speaking Styles, 1991 | 14 | 1991 |
| Implementing and evaluating a multimodal tourist guide L Almeida, I Amdal, N Beires, M Boualem, L Boves, E Den Os, P Filoche, ... International CLASS Workshop on Natural, Intelligent and Effective …, 2002 | 13 | 2002 |
| Market structure and innovation policies in Norway AH Krumsvik, K Kvale, PE Pedersen Innovation Policies in the European News Media Industry: A Comparative Study …, 2017 | 9 | 2017 |
| Customer support as a source of usability insight: why users call support after visiting self-service websites A Følstad, K Kvale, IM Haugstveit Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun …, 2014 | 9 | 2014 |
Asbjørn FølstadSINTEFVerified email at sintef.no
