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Yit Sean Esther Chong
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Student motivation and the ‘feel good’factor: An empirical examination of motivational predictors of university service quality evaluation
YS Chong, PK Ahmed
Studies in Higher Education 40 (1), 158-177, 2015
692015
An empirical investigation of students’ motivational impact upon university service quality perception: a self-determination perspective
YS Chong, PK Ahmed
Quality in Higher Education 18 (1), 35-57, 2012
562012
A phenomenology of university service quality experience: Uncovering the essence of meaning among business undergraduates in Malaysia
Y Sean Chong, P Ahmed
International Journal of Educational Management 28 (1), 36-52, 2014
342014
Activating multiple roles of customer-firm relationships in service failures
L Sajtos, YS Chong
Journal of Service Theory and Practice 28 (2), 250-270, 2018
192018
Understanding student motivation in higher education participation: A psychometric validation of the academic motivation scale in the Malaysian context
YS Chong, AP Khalid
International Conference on Behavioural, Cognitive and Psychological …, 2012
182012
Boasting and aspiring, as statusreinforcing mechanisms in statusbased loyalty programs
L Sajtos, YS Chong
Psychology & Marketing 35 (9), 640-651, 2018
162018
On happiness, sadness or indifference: Investigating the carryover effect of outcome valence in service perceptions
YS Chong, PK Ahmed
Journal of Service Theory and Practice 27 (1), 69-86, 2017
152017
When service failure leads to sin: Exploring service transgression and customer forgiveness in a multi-faith context
YS Chong, PK Ahmed
Journal of Service Theory and Practice 28 (4), 410-433, 2018
112018
Navigating the Contemporary Rites of Passage: A Typology of STEM Professional Identity Transition
YS Chong, AH Quek
Research in Social Sciences and Technology 7 (3), 86-100, 2022
82022
China’s digital commerce: the recovery strategies of hospitality and tourism businesses during the COVID-19 crisis
YS Beh, YS Chong, X Li
COVID-19 and the Evolving Business Environment in Asia: The Hidden Impact on …, 2022
12022
Dialogue in the Dark Malaysia: reimagining an inclusive society through social innovation
YS Chong, YY Teh
The CASE Journal, 2024
2024
Career Change Intentions of Science and Engineering Undergraduates: A Behavioral Neuroscience Inquiry
YS Chong, PK Ahmed, HU Amin
IEEE Access, 2024
2024
The Five Stages of Career Change
JYQ Tham, YS Chong, PK Ahmed
A Phenomenology of Career Change in the Malaysian Workforce: The Narratives …, 2023
2023
Career Change: The Story Thus Far
JYQ Tham, YS Chong, PK Ahmed
A Phenomenology of Career Change in the Malaysian Workforce: The Narratives …, 2023
2023
People Change Careers, So What?
JYQ Tham, YS Chong, PK Ahmed
A Phenomenology of Career Change in the Malaysian Workforce: The Narratives …, 2023
2023
The Art of Change: Live, Learn, Repeat
JYQ Tham, YS Chong, PK Ahmed
A Phenomenology of Career Change in the Malaysian Workforce: The Narratives …, 2023
2023
When I Grow Old, I Want to Be a…
JYQ Tham, YS Chong, PK Ahmed
A Phenomenology of Career Change in the Malaysian Workforce: The Narratives …, 2023
2023
Turning the Kaleidoscope of Career Change
JYQ Tham, YS Chong, PK Ahmed
A Phenomenology of Career Change in the Malaysian Workforce: The Narratives …, 2023
2023
A Phenomenology of Career Change in the Malaysian Workforce: The Narratives of Rejectors, Navigators and Seekers
JYQ Tham, YS Chong, PK Ahmed
Springer, 2023
2023
Brand transgressions and brand recovery in the context of sacred consumption: an institutional theory perspective
S Kaur, P Ahmed, CY Sean, Y Ali
Global Marketing Conference, 81-82, 2020
2020
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