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Simon Hazée
Simon Hazée
Université catholique de Louvain (UCLouvain), LouRIM, CCMS
在 uclouvain.be 的电子邮件经过验证
标题
引用次数
引用次数
年份
Co-creating service recovery after service failure: The role of brand equity
S Hazée, Y Van Vaerenbergh, V Armirotto
Journal of Business Research 74, 101-109, 2017
2292017
Burdens of Access: Understanding Customer Barriers and Barrier-Attenuating Practices in Access-Based Services
S Hazée, C Delcourt, Y Van Vaerenbergh
Journal of Service Research 20 (4), 441-456, 2017
1682017
Sharing Goods? Yuck, No! An Investigation of Consumers’ Contamination Concerns About Access-Based Services
S Hazée, Y Van Vaerenbergh, C Delcourt, L Warlop
Journal of Service Research 22 (3), 256-271, 2019
832019
Customer participation in service recovery: a meta-analysis
Y Van Vaerenbergh, S Hazée, A Costers
Marketing Letters 29 (4), 465-483, 2018
732018
Why customers and peer service providers do not participate in collaborative consumption
S Hazée, TJ Zwienenberg, Y Van Vaerenbergh, T Faseur, ...
Journal of Service Management 31 (3), 397-419, 2020
642020
Customers' contamination concerns: an integrative framework and future prospects for service management
S Hazée, Y Van Vaerenbergh
Journal of Service Management 32 (2), 161-175, 2020
522020
An Evolutionary Perspective on the Dynamics of Service Platform Ecosystems for the Sharing Economy
Y Xu, S Hazée, KKF So, KD Li, EC Malthouse
Journal of Business Research 135 (October), 127-136, 2021
492021
Service delivery system design for risk management in sharing-based product service systems: A customer-oriented approach
S Hazée, Y Van Vaerenbergh, C Delcourt, S Kabadayi
International Journal Of Operations & Production Management 40 (4), 459-479, 2020
382020
Value co-creation through social media: A multistakeholder, communication perspective
S Ravazzani, S Hazée
Journal of Service Management 33 (4/5), 589-600, 2022
152022
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