| A case study into the benefits of management training programs: Impacts on hotel employee turnover and satisfaction level Y Choi, DR Dickson Journal of Human Resources in Hospitality & Tourism 9 (1), 103-116, 2009 | 215 | 2009 |
| Employment characteristics and retention predictors among hourly employees in large US theme parks and attractions A Milman, D Dickson International Journal of Contemporary Hospitality Management 26 (3), 447-469, 2014 | 140 | 2014 |
| Managing real and virtual waits in hospitality and service organizations D Dickson, RC Ford, B Laval Cornell Hotel and Restaurant Administration Quarterly 46 (1), 52-68, 2005 | 110 | 2005 |
| Professional associations and members' benefits: What's in it for me? G Markova, RC Ford, DR Dickson, TM Bohn Nonprofit Management and Leadership 23 (4), 491-510, 2013 | 104 | 2013 |
| Enhancing customer self-efficacy in co-producing service experiences RC Ford, DR Dickson Business Horizons 55 (2), 179-188, 2012 | 76 | 2012 |
| An HR perspective: the global hunt for talent in the digital age DR Dickson, K Nusair Worldwide Hospitality and Tourism Themes 2 (1), 86-93, 2010 | 61 | 2010 |
| Aligning internal organizational factors with a service excellence mission: an exploratory investigation in health care RC Ford, SA Sivo, MD Fottler, D Dickson, K Bradley, L Johnson Health Care Management Review 31 (4), 259-269, 2006 | 57 | 2006 |
| A case study in hotel organizational alignment DR Dickson, RC Ford, R Upchurch International Journal of Hospitality Management 25 (3), 463-477, 2006 | 53 | 2006 |
| The contribution of theme parks and attractions to the social and economic sustainability of destinations A Milman, F Okumus, D Dickson Worldwide Hospitality and Tourism Themes 2 (3), 338-345, 2010 | 52 | 2010 |
| Comparing hospital staff and patient perceptions of customer service: a pilot study utilizing survey and focus group data MD Fottler, D Dickson, RC Ford, K Bradley, L Johnson Health Services Management Research 19 (1), 52-66, 2006 | 52 | 2006 |
| Managing the innovation co-creation challenge: Lessons from service exemplars Disney and IKEA RC Ford, B Edvardsson, D Dickson, B Enquist Organizational Dynamics 41 (4), 281-290, 2012 | 40 | 2012 |
| Increasing student learning in the classroom through experiential learning programs outside the classroom S Lee, D Dickson Journal of Hospitality & Tourism Education 22 (3), 27-34, 2010 | 32 | 2010 |
| A conceptual model for mystery shopping motivations P Allison, D Severt, D Dickson Journal of Hospitality Marketing & Management 19 (6), 629-657, 2010 | 29 | 2010 |
| The top ten excuses for bad service (and how to avoid needing them) D Dickson Strategic Direction 22 (2), 2006 | 16 | 2006 |
| Triangle model of fairness: investigating spillovers and reciprocal transfers R Folger, RC Ford, M Bardes, D Dickson Journal of Service Management 21 (4), 515-530, 2010 | 14 | 2010 |
| Disney's internship program: More than hands-on experience P Roush, SM LeBruto, DR Dickson Hospitality Review 14 (1), 4, 1996 | 13 | 1996 |
| Learning English as a second language in the back-of-the-House: proficiency and employment from the perspective of hotel human resource directors AM Youngblood, JW Nutta, DR Dickson, MW Nutta Journal of Human Resources in Hospitality & Tourism 20 (1), 24-47, 2021 | 8 | 2021 |
| The father of guestology: An interview with Bruce Laval RC Ford, DR Dickson Journal of Applied Management and Entrepreneurship 13 (3), 80, 2008 | 7 | 2008 |
| Does customer service make a difference? An empirical study of a professional association DR Dickson, G Markova, T Bohn Journal of Applied Management and Entrepreneurship 15 (3), 62, 2010 | 6 | 2010 |
| Founding a Science of Service: A Discussion with IBM's Jim Spohrer DR Dickson, RC Ford Journal of Applied Management and Entrepreneurship 15 (3), 94, 2010 | 6 | 2010 |
