Jagdip Singh
Cited by
Cited by
Consumer trust, value, and loyalty in relational exchanges
D Sirdeshmukh, J Singh, B Sabol
Journal of marketing 66 (1), 15-37, 2002
Agency and trust mechanisms in consumer satisfaction and loyalty judgments
J Singh, D Sirdeshmukh
Journal of the Academy of marketing Science 28 (1), 150-167, 2000
The nature and experience of entrepreneurial passion
MS Cardon, J Wincent, J Singh, M Drnovsek
Academy of management Review 34 (3), 511-532, 2009
Consumer complaint intentions and behavior: definitional and taxonomical issues
J Singh
Journal of marketing 52 (1), 93-107, 1988
Behavioral and psychological consequences of boundary spanning burnout for customer service representatives
J Singh, JR Goolsby, GK Rhoads
Journal of Marketing Research 31 (4), 558-569, 1994
Performance productivity and quality of frontline employees in service organizations
J Singh
Journal of marketing 64 (2), 15-34, 2000
Curvilinear effects of consumer loyalty determinants in relational exchanges
C Agustin, J Singh
Journal of marketing research 42 (1), 96-108, 2005
Innovations in retail business models
A Sorescu, RT Frambach, J Singh, A Rangaswamy, C Bridges
Journal of Retailing 87, S3-S16, 2011
A typology of consumer dissatisfaction response styles
J Singh
Journal of retailing 66 (1), 57, 1990
Voice, exit, and negative word-of-mouth behaviors: An investigation across three service categories
J Singh
Journal of the academy of Marketing Science 18 (1), 1-15, 1990
Measurement issues in cross-national research
J Singh
Journal of international business studies 26 (3), 597-619, 1995
Striking a balance in boundary-spanning positions: An investigation of some unconventional influences of role stressors and job characteristics on job outcomes of salespeople
J Singh
Journal of marketing 62 (3), 69-86, 1998
Do organizational practices matter in role stress processes? A study of direct and moderating effects for marketing-oriented boundary spanners
J Singh, W Verbeke, GK Rhoads
Journal of marketing 60 (3), 69-86, 1996
When consumers complain: A path analysis of the key antecedents of consumer complaint response estimates
J Singh, RE Wilkes
Journal of the Academy of Marketing science 24 (4), 350-365, 1996
Antecedents and consequences of burnout in accounting: Beyond the role stress model
TJ Fogarty, J Singh, GK Rhoads, RK Moore
Behavioral Research in Accounting 12, 31-68, 2000
Boundary role ambiguity: Facets, determinants, and impacts
J Singh
Journal of Marketing 57 (2), 11-31, 1993
Boundary role ambiguity in marketing-oriented positions: A multidimensional, multifaceted operationalization
J Singh, GK Rhoads
Journal of Marketing Research 28 (3), 328-338, 1991
Understanding the structure of consumers’ satisfaction evaluations of service delivery
J Singh
Journal of the Academy of Marketing Science 19 (3), 223-244, 1991
Exploring the Effects of Consumers′ Dissatisfaction Level on Complaint Behaviours
J Singh, S Pandya
European Journal of Marketing 25 (9), 7-21, 1991
Antecedents and consequences of merit pay fairness for industrial salespeople
SN Ramaswami, J Singh
Journal of Marketing 67 (4), 46-66, 2003
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Articles 1–20