‪Jan H. Blümel‬ - ‪Google Scholar‬

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2022202320245 12 8

Co-authors

Rob PhaalUniversity of CambridgeVerified email at cam.ac.uk
Frank TietzeProfessor of Innovation Engineering, University of Cambridge, Institute for ManufacturingVerified email at eng.cam.ac.uk
Mohamed ZakiDeputy Director Cambridge Service AllianceVerified email at cam.ac.uk
Gautam JhaUniversity of CambridgeVerified email at cam.ac.uk

Jan H. Blümel

Jan H. Blümel

University of Cambridge

Verified email at cam.ac.uk

Natural Language Processing Customer Experience Customer Service


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Formulating IP strategies for service-intense business models: a roadmapping-based approach JH Blümel, F Tietze, R Phaal World Patent Information 70, 102132, 2022	8	2022
Personal touch in digital customer service: a conceptual framework of relational personalization for conversational AI JH Blümel, M Zaki, T Bohné Journal of Service Theory and Practice 34 (1), 33-65, 2024	6	2024
Roadmapping for formulating IP Strategies F Tietze, R Phaal, J Bluemel, T Wang	5	2022
Comparative analysis of classical and deep learning-based natural language processing for prioritizing customer complaints J Blümel, M Zaki	5	2022
Designing a conversational AI agent: Framework combining customer experience management, personalization, and AI in service techniques J Blümel, G Jha	1	2023

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