Noyan Ilk
Noyan Ilk
Assistant Professor, Florida State University
在 business.fsu.edu 的電子郵件地址已通過驗證
標題
引用次數
引用次數
年份
Live-chat agent assignments to heterogeneous e-customers under imperfect classification
P Goes, N Ilk, WT Yue, JL Zhao
ACM Transactions on Management Information Systems (TMIS) 2 (4), 1-15, 2012
182012
When More Is Less: Field Evidence on Unintended Consequences of Multitasking
P Goes, N Ilk, M Lin, JL Zhao
Management Science 64 (7), 2018
172018
Semantic enrichment process: An approach to software component reuse in modernizing enterprise systems
N Ilk, JL Zhao, P Goes, P Hofmann
Information Systems Frontiers 13 (3), 359-370, 2011
172011
On reuse of source code components in modernizing enterprise systems
N Ilk, JL Zhao, P Hofmann
2008 IEEE Symposium on Advanced Management of Information for Globalized …, 2008
122008
Workforce management in omnichannel service centers with heterogeneous channel response urgencies
N Ilk, M Brusco, P Goes
Decision Support Systems 105, 13-23, 2018
102018
Improving customer routing in contact centers: An automated triage design based on text analytics
N Ilk, G Shang, P Goes
Journal of Operations Management 66 (5), 553-577, 2020
42020
Stability of Transaction Fees in Bitcoin: A Supply and Demand Perspective
N Ilk, G Shang, S Fan, JL Zhao
MIS Quarterly (Forthcoming), 2020
32020
Sentiment analysis in social media platforms: The contribution of social relationships
S Fan, N Ilk, K Zhang
32015
A framework to support service-oriented architecture investment decision
N Ilk, P Goes, JL Zhao
32010
Multi-disease prediction using LSTM recurrent neural networks
L Men, N Ilk, X Tang, Y Liu
Expert Systems with Applications 177, 114905, 2021
12021
A text analytics framework for automated communication pattern analysis
S Fan, N Ilk
Information & Management 57 (4), 103219, 2020
12020
Combining Textual Cues with Social Clues: Utilizing Social Features to Improve Sentiment Analysis in Social Media
N Ilk, S Fan
Decision Sciences (Forthcoming), 2020
12020
Live-chat agent assignments in two-class e-customer queues under imperfect profiling
P Goes, N Ilk, WT Yue, JL Zhao
20th Annual Workshop on Information Technologies and Systems, WITS 2010, 2010
12010
Essays on E-Service Management: IT Servitization Under SOA and CRM Domains
N Ilk
The University of Arizona., 2012
2012
Live-chat Agent Assignments in Two-Class e-Customer Queues under Imprecise Profiling
G Paulo, N Ilk, WT YUE, Z Leon
20th Workshop on Information Technologies and Systems (WITS 2010), 2010
2010
MISQ Archivist
N Ilk, G Shang, S Fan, JL Zhao
EQUIPMENT SELECTION UTILIZING A DECISION SUPPORT MODEL: A CASE STUDY
N Ilk, F Cebi
系統目前無法執行作業,請稍後再試。
文章 1–17