| The roles of justice and customer satisfaction in customer retention: A lesson from service recovery NYM Siu, TJF Zhang, CYJ Yau Journal of business ethics 114 (4), 675-686, 2013 | 223 | 2013 |
| Product development strategy, product innovation performance, and the mediating role of knowledge utilization: evidence from subsidiaries in China J Zhang, CA Di Benedetto, S Hoenig Journal of International Marketing 17 (2), 42-58, 2009 | 157 | 2009 |
| New service bonds and customer value in customer relationship management: The case of museum visitors NYM Siu, TJF Zhang, P Dong, HY Kwan Tourism Management 36, 293-303, 2013 | 150 | 2013 |
| Employee orientation and performance: An exploration of the mediating role of customer orientation J Zhang Journal of Business Ethics 91 (1), 111-121, 2010 | 141 | 2010 |
| Leveraging internal resources and external business networks for new product success: A dynamic capabilities perspective J Zhang, W Wu Industrial Marketing Management 61, 170-181, 2017 | 124 | 2017 |
| Social capital and new product development outcomes: The mediating role of sensing capability in Chinese high-tech firms J Zhang, W Wu Journal of World Business 48 (4), 539-548, 2013 | 101 | 2013 |
| Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction NYM Siu, TJF Zhang, HY Kwan International Journal of Hospitality Management 43, 87-97, 2014 | 83 | 2014 |
| What contributes to the enhanced use of customer, competition and technology knowledge for product innovation performance?: A survey of multinational industrial companies … J Zhang, S Hoenig, A Di Benedetto, RA Lancioni, A Phatak Industrial Marketing Management 38 (2), 207-218, 2009 | 78 | 2009 |
| The effects of distributor relationship commitment and relationship exploration on opportunism: The moderating roles of exchange uncertainties and network factors SY Tse, DT Wang, TJ Zhang Industrial Marketing Management, 2019 | 37 | 2019 |
| Leveraging channel management capability for knowledge transfer in international joint ventures in an emerging market: A moderated mediation model J Zhang, W Wu, R Chen Industrial Marketing Management 75, 173-183, 2018 | 26 | 2018 |
| Arts consumption, customer satisfaction and personal well-being: A study of performing arts in Hong Kong NYM Siu, HY Kwan, TJF Zhang, CKY Ho Journal of International Consumer Marketing 28 (2), 77-91, 2016 | 20 | 2016 |
| Face, fate and brand equity: service recovery justice and satisfaction JLM Lee, NYM Siu, TJF Zhang Journal of Consumer Marketing, 2020 | 19 | 2020 |
| The Mediating Role of Postrecovery Satisfaction in the Relationship between Justice Perceptions and Customer Attitudes JLM Lee, NYM Siu, TJF Zhang Services Marketing Quarterly 39 (1), 22-34, 2018 | 19 | 2018 |
| The effect of distributors' relationship exploration on relationship quality under market uncertainty TJ Zhang, SY Tse, DT Wang, FF Gu Industrial Marketing Management 93, 344-355, 2021 | 14 | 2021 |
| Does Brand Equity Always Work? A Study of the Moderating Effect of Justice Perceptions and Consumer Attribution Towards Chinese Consumers JLM Lee, NYM Siu, TJF Zhang Journal of International Consumer Marketing, 1-13, 2019 | 13 | 2019 |
| Reference effects and customer engagement in a museum visit NYM Siu, TJ Zhang, HY Kwan International Journal of Contemporary Hospitality Management, 2021 | 11 | 2021 |
| Cultural Consumption and Consumer Well-Being: Implications from the Self-Determination Theory NYM Siu, TJF Zhang, CKY Ho, HY Kwan Service Science and Innovation (ICSSI), 2013 Fifth International Conference …, 2013 | 6 | 2013 |
| Enhancing Positive Disconfirmation and Personal Identity Through Customer Engagement in Cultural Consumption NYM Siu, HY Kwan, H Wong, TJF Zhang Marketing at the Confluence between Entertainment and Analytics, 525-536, 2017 | 2 | 2017 |
| Must Service Recovery Justice Lead to Customer Satisfaction? The Moderating Effects of Cultural Variables JLM Lee, NYM Siu, TJF Zhang Marketing at the Confluence between Entertainment and Analytics, 235-246, 2017 | 1 | 2017 |
| Investigating customer loyalty in service failure-recovery encounter: The moderating role of customer coproduction HY Kwan, NYM Siu, TJF Zhang Service Science and Innovation (ICSSI), 2013 Fifth International Conference …, 2013 | 1 | 2013 |
