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Tiina Kemppainen
Tiina Kemppainen
University teacher / Project researcher, University of Jyvaskyla
Verified email at jyu.fi
Title
Cited by
Cited by
Year
Introducing a sensemaking perspective to the service experience
T Kemppainen, O Uusitalo
Journal of Service Theory and Practice, 2021
112021
How Are Negative Customer Experiences Formed? A Qualitative Study of Customers’ Online Shopping Journeys
T Kemppainen, L Frank
International Conference on Business Information Systems, 325-338, 2019
112019
Ideal types of online shoppers: a qualitative analysis of online shopping behavior
E Kettunen, T Kemppainen, M Lievonen, M Makkonen, L Frank, T Kari
Mediterranean Conference on Information Systems, 2018
102018
A risk to privacy or a need for security?: Digital domestic technologies in the lives of young adults and late middle-agers
SM Kuoppamäki, O Uusitalo, T Kemppainen
Digital Technologies and Generational Identity, 167-182, 2017
72017
Barriers to Responsible Consumption in e-Commerce: Evidence from Fashion Shoppers
T Kemppainen, L Frank, M Makkonen, OI Hyvönen
Bled eConference, 2021
62021
Exploring Online Customer Experience Formation: How do Customers Explain Negative Emotions during Online Shopping Encounters?
T Kemppainen, M Makkonen, L Frank
32nd Bled eConference Proceedings, 655-675, 2019
62019
Identifying the Ideal Types of Online Shoppers: A Qualitative Analysis of Online Shopping
E Kettunen, T Kemppainen, M Lievonen, M Makkonen, L Frank, T Kari
International Journal of E-Services and Mobile Applications (IJESMA) 12 (2 …, 2020
52020
Customer Experience Formation in Online Shopping: Investigating the Causes of Positive and Negative Emotions During a Visit to an Online Store
T Kemppainen, M Makkonen, L Frank
Digital Transformation and Human Behavior, 173-190, 2021
42021
The effects of consumer demographics and payment method preference on product return frequency and reasons in online shopping
M Makkonen, L Frank, T Kemppainen
Bled eConference, 2021
32021
The Effects of Individual Values on Online Shopping Spending
M Makkonen, L Frank, T Kemppainen
32nd Bled eConference Proceedings, 969-994, 2019
32019
Asumisnormit vai yksilölliset haaveet? Asumistoiveet eri elämänvaiheissa
T Kemppainen, O Uusitalo, SM Kuoppamäki
Kulutustutkimus. Nyt 11, 2017
32017
Customer experience formation in e-commerce
T Kemppainen
JYU dissertations, 2020
22020
Varttuneet kuluttajat, digitalisoituva arki ja kulutusympäristöjen muutos: digi 50+-hankkeen loppuraportti
TA Wilska, SM Kuoppamäki, O Uusitalo, K Koivisto, L Frank, S Taipale, ...
Julkaisuja/Jyväskylän yliopiston kauppakorkeakoulu, 2017
22017
Positive Online Customer Experience as an Antecedent of the Willingness to Share Information with an E-Commerce Retailer
J Nyrhinen, T Kemppainen, M Grénman, L Frank, M Makkonen, TA Wilska
European, Mediterranean, and Middle Eastern Conference on Information …, 2021
2021
12 A risk to privacy or a need for security?
SM Kuoppamäki, O Uusitalo, T Kemppainen
Digital Technologies and Generational Identity: ICT Usage Across the Life Course, 2017
2017
VARTTUNEET KULUTTAJAT, SÄHKÖYHTIÖN ASIAKKUUS JA PALVELUMUOTOILU
T Kemppainen, M Ylilahti, O Uusitalo, VK Koskinen
Varttuneet kuluttajat, digitalisoituva arki ja kulutusympäristöjen muutos …, 2017
2017
Itsemarkkinointi-tapaustutkimus muotoilijoista
T Kemppainen
2014
Liiketaloustiede, markkinoinnin pro gradu-tutkielma
T Kemppainen, KTTT Mittilä, KTMT Pohjola
2014
AIS Electronic Library (AISeL)
M Makkonen, L Frank, T Kemppainen
AIS Electronic Library (AISeL)
T Kemppainen, M Makkonen, L Frank
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Articles 1–20