Cristiane Pizzutti
Cristiane Pizzutti
Marketing Professor
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Cited by
Cited by
The characteristics of hotel websites and their implications for website effectiveness
S Schmidt, AS Cantallops, CP dos Santos
International Journal of hospitality management 27 (4), 504-516, 2008
Effect of recovery efforts on consumer trust and loyalty in e-tail: a contingency model
C Pizzutti, D Fernandes
International Journal of Electronic Commerce 14 (4), 127-160, 2010
Orientação empreendedora: um estudo sobre as conseqüências do empreendedorismo nas organizações
DVDH Fernandes, CPD Santos
RAE eletrônica 7, 2008
Antecedents and consequences of consumer trust in the context of service recovery
CP Santos, DVH Fernandes
BAR-Brazilian Administration Review 5, 225-244, 2008
A recuperação de serviços como ferramenta de relacionamento e seu impacto na confiança e lealdade dos clientes
CP Santos, DVH Fernandes
Revista de administração de empresas 48, 10-24, 2008
Trust recovery following a double deviation
K Basso, C Pizzutti
Journal of Service Research 19 (2), 209-223, 2016
Do ongoing relationships buffer the effects of service recovery on customers' trust and loyalty?
C Pizzutti dos Santos, K Basso
International Journal of Bank Marketing 30 (3), 168-192, 2012
Impacto do gerenciamento de reclamações na confiança e lealdade do consumidor, no contexto de trocas relacionais de serviços: construção e teste de um modelo teórico
CP Santos
How family resources affect materialism and compulsive buying: A cross-country life course perspective
AM Baker, GP Moschis, S Benmoyal-Bouzaglo, C Pizzutti dos Santos
Cross-Cultural Research 47 (4), 335-362, 2013
“Man, I shop like a woman!” The effects of gender and emotions on consumer shopping behaviour outcomes
MM Herter, CP dos Santos, DC Pinto
International Journal of Retail & Distribution Management 42 (9), 780-804, 2014
A socialização de consumo e a formação do materialismo entre os adolescentes
CP Santos, DVDH Fernandes
RAM. Revista de Administração Mackenzie 12, 169-203, 2011
Effects of family structure on materialism and compulsive consumption: A life course study in Brazil
GP Moschis, A Mathur, CK Fatt
Journal of Research for Consumers, 15, 2013
Challenging the" integration imperative": A customer perspective on omnichannel journeys
I Gasparin, E Panina, L Becker, M Yrjölä, E Jaakkola, C Pizzutti
Journal of Retailing and Consumer Services 64, 102829, 2022
Price unfairness: the indirect effect on switching and negative word‐of‐mouth
C Pizzutti dos Santos, K Basso
Journal of Product & Brand Management 21 (7), 547-557, 2012
O impacto do gerenciamento de reclamações na confiança e na lealdade do consumidor
CP Santos, CAV Rossi
Revista de Administração Contemporânea 6, 49-73, 2002
A perceived-control based model to understanding the effects of co-production on satisfaction
NA Pacheco, R Lunardo, CP Santos
BAR-Brazilian Administration Review 10, 219-238, 2013
Evaluation of the Consumer Style Inventory (CSI) scale in the Brazilian context
RAM. Revista de Administração Mackenzie 7, 11-38, 2020
Antecedents of the client’s trust in low-versus high-consequence decisions
MS Terres, CP dos Santos, K Basso
Journal of Services Marketing 29 (1), 26-37, 2015
The Antecedents of the Consumer Complaining Behavior (CCB).
DH Fernandes, CP dos Santos
Advances in Consumer Research 35, 2008
A Recuperação de Serviços e seu Efeito na Confiança e Lealdade do Cliente.
CP dos Santos, D Von der Heyde Fernandes
RAC-eletrônica 1 (3), 2007
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