The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels TT Kim, WG Kim, HB Kim Tourism management 30 (1), 51-62, 2009 | 1010 | 2009 |
Modeling roles of subjective norms and eTrust in customers' acceptance of airline B2C eCommerce websites H Kim, TT Kim, SW Shin Tourism management 30 (2), 266-277, 2009 | 615 | 2009 |
An empirical examination of the acceptance behaviour of hotel front office systems: An extended technology acceptance model TG Kim, JH Lee, R Law Tourism management 29 (3), 500-513, 2008 | 565 | 2008 |
Why is hospitality employees’ psychological capital important? The effects of psychological capital on work engagement and employee morale S Paek, M Schuckert, TT Kim, G Lee International journal of hospitality management 50, 9-26, 2015 | 497 | 2015 |
Hospitality employee knowledge-sharing behaviors in the relationship between goal orientations and service innovative behavior TT Kim, G Lee International journal of hospitality management 34, 324-337, 2013 | 479 | 2013 |
A comparison of competing theoretical models for understanding acceptance behavior of information systems in upscale hotels HJ Huh, TT Kim, R Law International Journal of Hospitality Management 28 (1), 121-134, 2009 | 338 | 2009 |
An exploration of the factors influencing social media continuance usage and information sharing intentions among Korean travellers K Hur, TT Kim, OM Karatepe, G Lee Tourism management 63, 170-178, 2017 | 324 | 2017 |
Social capital, knowledge sharing and organizational performance: what structural relationship do they have in hotels? T Terry Kim, G Lee, S Paek, S Lee International journal of contemporary hospitality management 25 (5), 683-704, 2013 | 322 | 2013 |
Motivate to innovate: How authentic and transformational leaders influence employees’ psychological capital and service innovation behavior M Schuckert, TT Kim, S Paek, G Lee International Journal of Contemporary Hospitality Management, 2018 | 310 | 2018 |
Testing the stressor–strain–outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance CH Choi, TT Kim, G Lee, SK Lee International Journal of Hospitality Management 36, 272-285, 2014 | 274 | 2014 |
Emotional intelligence and emotional labor acting strategies among frontline hotel employees T Kim, J JungEun Yoo, G Lee, J Kim International Journal of Contemporary Hospitality Management 24 (7), 1029-1046, 2012 | 250 | 2012 |
Servant leadership, organisational trust, and bank employee outcomes OM Karatepe, A Ozturk, TT Kim The Service Industries Journal 39 (2), 86-108, 2019 | 170 | 2019 |
Modelling roles of tasktechnology fit and selfefficacy in hotel employees' usage behaviours of hotel information systems T Kim, YK Suh, G Lee, BG Choi International Journal of Tourism Research 12 (6), 709-725, 2010 | 166 | 2010 |
Intellectual capital and business performance: what structural relationships do they have in upperupscale hotels? T Kim, WG Kim, SSS Park, G Lee, B Jee International Journal of Tourism Research 14 (4), 391-408, 2012 | 163 | 2012 |
Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator TT Kim, S Paek, CH Choi, G Lee Service Business 6, 503-526, 2012 | 105 | 2012 |
Does hotel employees’ quality of work life mediate the effect of psychological capital on job outcomes? T Kim, OM Karatepe, G Lee, S Lee, K Hur, C Xijing International Journal of Contemporary Hospitality Management 29 (6), 1638-1657, 2017 | 101 | 2017 |
A modified and extended Triandis model for the enablers–process–outcomes relationship in hotel employees' knowledge sharing T Kim, G Lee The service industries journal 32 (13), 2059-2090, 2012 | 94 | 2012 |
Psychological contract breach and service innovation behavior: psychological capital as a mediator TT Kim, OM Karatepe, G Lee Service Business 12, 305-329, 2018 | 93 | 2018 |
Management commitment to the ecological environment, green work engagement and their effects on hotel employees’ green work outcomes TTK Tuna Karatepe, Ali Ozturen, Osman M. Karatepe, M. Mithat Uner International Journal of Contemporary Hospitality Management, 2022 | 92 | 2022 |
Postrecovery customer relationships and customer partnerships in a restaurant setting T Kim, J JungEun Yoo, G Lee International Journal of Contemporary Hospitality Management 24 (3), 381-401, 2012 | 87 | 2012 |