| Development and validation of an instrument to measure user perceived service quality of information presenting web portals Z Yang, S Cai, Z Zhou, N Zhou Information & management 42 (4), 575-589, 2005 | 1312 | 2005 |
| The key determinants of internet banking service quality: a content analysis M Jun, S Cai International journal of bank marketing 19 (7), 276-291, 2001 | 1233 | 2001 |
| Implementing supply chain information integration in China: The role of institutional forces and trust S Cai, M Jun, Z Yang Journal of operations management 28 (3), 257-268, 2010 | 685 | 2010 |
| TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty M Jun, S Cai, H Shin Journal of operations management 24 (6), 791-812, 2006 | 627 | 2006 |
| Services quality dimensions of Internet retailing: an exploratory analysis Z Yang, RT Peterson, S Cai Journal of services marketing 17 (7), 685-700, 2003 | 531 | 2003 |
| Internet users' perceptions of online service quality: a comparison of online buyers and information searchers S Cai, M Jun Managing Service Quality: An International Journal 13 (6), 504-519, 2003 | 428 | 2003 |
| Examining the relationships between internal service quality and its dimensions, and internal customer satisfaction M Jun, S Cai Total Quality Management 21 (2), 205-223, 2010 | 285 | 2010 |
| Development of cooperative norms in the buyer‐supplier relationship: the Chinese experience S Cai, Z Yang Journal of Supply Chain Management 44 (1), 55-70, 2008 | 223 | 2008 |
| Intellectual capital and firm performance: the mediating role of innovation speed and quality Z Wang, S Cai, H Liang, N Wang, E Xiang The International Journal of Human Resource Management 32 (6), 1222-1250, 2021 | 143 | 2021 |
| Exploring the governance mechanisms of quasi-integration in buyer–supplier relationships S Cai, Z Yang, Z Hu Journal of Business Research 62 (6), 660-666, 2009 | 131 | 2009 |
| Obstacles to TQM implementation in Mexico's maquiladora industry M Jun, S Cai, R Peterson Total Quality Management & Business Excellence 15 (1), 59-72, 2004 | 123 | 2004 |
| On the relationship between business environment and competitive priorities: The role of performance frontiers S Cai, Z Yang International Journal of Production Economics 151, 131-145, 2014 | 119 | 2014 |
| The importance of customer focus for organizational performance: a study of Chinese companies S Cai International Journal of Quality & Reliability Management 26 (4), 369-379, 2009 | 114 | 2009 |
| Key obstacles to EDI success: from the US small manufacturing companies’ perspective M Jun, S Cai Industrial Management & Data Systems 103 (3), 192-203, 2003 | 114 | 2003 |
| Servant leadership and innovative behavior: a moderated mediation Z Wang, L Meng, S Cai Journal of Managerial Psychology 34 (8), 505-518, 2019 | 100 | 2019 |
| Does ownership type matter for innovation? Evidence from China LA Jiang, DS Waller, S Cai Journal of Business Research 66 (12), 2473-2478, 2013 | 99 | 2013 |
| A qualitative study of the internalization of ISO 9000 standards: The linkages among firms' motivations, internalization processes, and performance S Cai, M Jun International Journal of Production Economics 196, 248-260, 2018 | 86 | 2018 |
| The Effects of Boundary Spanners’ Personal Relationships on Interfirm Collaboration and Conflict: A Study of the Role of Guanxi in China S Cai, M Jun, Z Yang Journal of Supply Chain Management 53 (3), 19-40, 2017 | 70 | 2017 |
| The impact of interorganizational internet communication on purchasing performance: a study of Chinese manufacturing firms S Cai, M Jun, Z Yang Journal of Supply Chain Management 42 (3), 16-29, 2006 | 60 | 2006 |
| Team reflexivity and employee innovative behavior: the mediating role of knowledge sharing and moderating role of leadership Z Wang, S Ren, D Chadee, M Liu, S Cai Journal of Knowledge Management 25 (6), 1619-1639, 2021 | 59 | 2021 |
Zhilin Yang (楊志林)Professor of Marketing, City University of Hong KongVerified email at cityu.edu.hk
